Welcome to From the Lab, where we want you to experience the future of beauty today! From the Lab’s team of researchers and beauty experts partner with cosmetic labs around the world to procure the most innovative products for skincare, hair care and makeup, before major beauty brands acquire the rights. Our From the Lab subscribers get exclusive access to these products months before they hit the market. As beauty editors, product developers, industry insiders, and real women, our goal is to deliver the next wave of breakthrough products without superfluous packaging or expensive advertising. With From the Lab, you’re getting the most groundbreaking products at an affordable price.
Visiting Fromthelab.com or sending emails to FTL constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that FTL is not responsible for third party access to your account that results from theft or misappropriation of your account. FTL and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
You may not use the Site if you are under the age of 13 without parental/guardian consent, and hereby represent and warrant that you are not under the age of 13 or that you have parental/guardian consent. You may only order products if, and you hereby represent and warrant that, you are 18 years old or older.
You are granted a non-exclusive, non-transferable, revocable license to access and use Fromthelab.com strictly in accordance with these Terms. As a condition of your use of the Site, you warrant to FTL that you will not use the Site for any purpose that is defamatory, objectionable, unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
You will not insert your own or a third party's advertising, branding, or other promotional content into any of the Site's content or materials, or use, redistribute, reuse, republish, repurpose or otherwise exploit such content or service for any purpose or reason, including without limitation, further commercial or promotional purposes.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. FTL content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of FTL and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of FTL or our licensors except as expressly authorized by these Terms.
All content included as part of the Site, such as text, graphics, music, logos, images, as well as the look and feel, design and organization of the Site, and and the compilation of the content, code, data and materials on the Site, and any software used on the Site, is the property of FTL or its licensors and protected by copyright and other laws that protect intellectual property and proprietary rights, including but not limited to any copyrights, trademark rights, patent rights, database rights, and moral rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.
The trademarks, logos, service marks, and trade names (collectively the "Trademarks") displayed on the Site, or on content available through the Site, are registered and unregistered Trademarks of FTL’s and others and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders, or that are likely to cause customer confusion, or in any manner that disparages or discredits the rights holders. All Trademarks not owned by us that appear on the Site or through the Site's services, if any, are the property of their respective owners. Nothing contained on the Site grants, by implication, estoppel, or otherwise, or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks displayed on the Site without FTL’s written permission or that of the third party rights holder.
You agree that if you include a link from any other site to the Site, such link shall link to the full version of an HTML formatted page of the Site. You are not permitted to link directly to any image hosted on the Site or our services via the Site, such as using an "in-line" linking method to cause the image hosted by us to be displayed on another Site. You agree not to link from any other site to this Site in any manner such that the Site, or any page of the Site, is "framed," surrounded, or obfuscated by any third party content, materials or branding. We reserve all of our rights under the law to insist that any link to the Site be discontinued, that the link open in a new browser window, and/or to revoke your right to link to the Site from any other site at any time upon written notice to you.
The Site may contain bulletin board services, chat areas, news groups, blogs, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
FTL has no obligation to monitor the Communication Services. However, FTL reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. FTL reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
FTL reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in FTL's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. FTL does not control or endorse the content, messages or information found in any Communication Service and, therefore, FTL specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized FTL spokespersons, and their views do not necessarily reflect those of FTL.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
FTL does not claim ownership of the materials you provide to Fromthelab.com (including, without limitation, text, photographs, graphics, audio, visual and audiovisual content, demos, ideas, suggestions, concepts, methods, systems, designs, plans, techniques, or other materials) or post, upload, input or submit to any FTL Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting FTL, our affiliated companies and necessary sublicensees a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable, and sub-licensable right and license to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: store, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission, and/or to incorporate the content in other works in any form, media, or technology now known or later developed, including for promotional and/or commercial purposes, and to authorize others to do so and to publish your name in connection with your Submission. No Submissions will be deemed to be confidential or proprietary, unless you make a specific request and FTL provides you written permission.
No compensation will be paid with respect to the use of your Submission, as provided herein. FTL is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in FTL's sole discretion.
By posting, uploading, inputting, providing, or submitting your Submission you warrant and represent that the Submission is original to you, that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all copyrights and rights necessary for you to provide, post, upload, input or submit the Submissions, or that you have the copyright owner’s written permission to use it.
If you submit a photograph to the Site, you also agree to, represent, and warrant the following: (i) you have the rights necessary to authorize us to use the photograph as permitted by these Terms; (ii) you authorize us to use the photograph as permitted by these Terms; (iii) you have obtained the necessary permissions, if any, for us to use the photograph in accordance with the Terms; and (iv) the photograph has not been manipulated or altered in any manner so as to distort or misrepresent any individual or thing depicted in it.
FTL will not accept responsibility for any information included in any Submissions created, transmitted, or posted by users (for example, without limitation, websites, tweets, blog posts, or any comments to blog posts created or posted by users). Such content is the sole responsibility of the individual or entity that makes it available on the Site. You alone are responsible for the content and consequences of any and all of your activities and you submit Submissions at your own risk. You don't have any claims against FTL for any Submissions. We also cannot be responsible for maintaining any Submissions that you provide to us.
FTL will take down all content that violates another's rights, including their copyrights. Repeat infringers will have their accounts terminated.
FTL assumes no responsibility for intellectual property infringement of Submissions by third parties.
You hereby appoint FTL as your agent with full power to enter into and execute any document and/or do any act we may consider appropriate to confirm the grant of rights, consents, agreements, assignments, and waivers set forth in these.
We may make certain products and/or services available to visitors and registrants of the Site. You agree to pay in full the prices for any purchases or memberships or subscriptions you make either by credit/debit card concurrent with your online order, or by other payment means acceptable to FTL. You agree to pay all applicable taxes. If payment is not received by us from your credit or debit card issuer or its agents, you agree to pay all amounts due upon demand by us. Certain products or services that you purchase and/or download on or through the Site may be subject to additional terms and conditions presented to you at the time of such purchase or download or thereafter.
Users may visit the Site without incurring any costs or fees. However, users are given the option of subscribing to the per/box FTL service. You may only subscribe to the subscription plan if, and you hereby represent and warrant that, you are 18 years old or older. FTL, in its sole discretion, may change the price of the subscription plan and/or available products or services at any time and for any reason.
By subscribing to the per/box FTL subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate.
Per Box Subscription Plan Cancellations: There is no minimum subscription term and you can cancel your subscription at any time by logging in to your FTL account. You will not be charged for cancellation. You can re-subscribe at any time following your cancellation.
Satisfaction Guarantee: For per/box Members if you are ever dissatisfied in a product you receive from your subscription service, we will refund your payment for that box in full, less shipping and handling if applicable and only if we are notified within 30 days of you receiving the product. Trial memberships are excluded from the box refund on the first shipment of actual Membership but are still granted a 30-day satisfaction guarantee to replace defective products, or to exchange products for store credit.
Subscription Cancellations: Subscription plans (for example, 3, 6 or 12 boxes) are not returnable or cancellable. All sales are final for all multi-box subscription plans. Store credit may be issued in the event of dissatisfaction on a product if provided within 30 days of receiving the product, but at the discretion of the customer service agent handling your request. Consider the per/box plan if you would like the flexibility to cancel and money back refunds.
Certain services made available via Fromthelab.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Fromthelab.com domain, you hereby acknowledge and consent that FTL may share such information and data with any third party with whom FTL has a contractual relationship to provide the requested product, service or functionality on behalf of Fromthelab.com users and customers.
You agree to indemnify, defend, and hold harmless FTL, its parent, officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement, or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. FTL reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with FTL in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. FROM THE LAB AND/OR ITS LICENSORS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
FROM THE LAB AND/OR ITS LICENSORS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. FROM THE LAB AND/OR ITS LICENSORS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
WE DO NOT WARRANT THAT THE SITE OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS PROVIDED THROUGH THE SITE WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SITE OR PROVIDED SERVICES WILL MEET USERS' REQUIREMENTS.
YOU AGREE THAT YOUR USE OF THE SITE SHALL BE AT YOUR OWN SOLE RISK AND FROM THE LAB HAS NO LIABILITY FOR ANY LOSS CAUSED TO YOU DUE TO ANY AUTHORIZED ACCOUNT WITH FTL.
FROM THE LAB ASSUMES NO RESPONSIBILITY FOR INTELLECTUAL PROPERTY INFRINGEMENT BY THIRD PARTIES OF ANY USER INFORMATION, USER PHOTOGRAPHS AND/OR SUBMITTED MATERIALS.
FROM THE LAB DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE OR ANY HYPERLINKED FEATURES, AND FTL WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
FTL HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND REPRESENTATIONS MADE IN PRODUCT OR SERVICES LITERATURE, FREQUENTLY ASKED QUESTIONS DOCUMENTS, AND OTHERWISE ON THE SITE OR IN CORRESPONDENCE WITH FTL OR ITS AGENTS.
WE RESERVE THE RIGHT TO CHANGE OR MAKE CORRECTIONS TO ANY OF THE INFORMATION PROVIDED ON THE SITE AT ANY TIME AND WITHOUT ANY PRIOR WARNING. WE WILL NOT BE LIABLE FOR ANY INACCURACY OR OMISSION CONCERNING ANY OF THE INFORMATION PROVIDED ON THE SITE.
UNDER NO CIRCUMSTANCES DOES YOUR USE OF THE SITE FORM ANY RELATIONSHIP, WHETHER IMPLIED OR EXPRESS, WITH FTL. FTL HEREBY DISCLAIMS ANY SUCH RELATIONSHIP AND ANY LIABILITY ARISING AS A RESULT OF ITS USE OF ANY CONTENT, INCLUDING, WITHOUT LIMITATION, MESSAGES, COMMENTS OR CONTRIBUTIONS, CONTAINED ON THE SITE.
FTL reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice.
We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you access the Site from a location outside the USA, you do so at your own initiative and are responsible for compliance with all local laws, if and to the extent local laws are applicable. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California without regard to its conflict of law provisions and you hereby consent to the exclusive jurisdiction and venue of courts in Los Angeles County, California, or the U.S. District Court for the Southern District of California, in all disputes arising out of or relating to the use of the Site.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and FTL as a result of this agreement or use of the Site. FTL's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of FTL's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by FTL with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
FTL reserves the right, in its sole discretion, to change the Terms under which Fromthelab.com is offered. The most current version of the Terms will supersede all previous versions. FTL encourages you to periodically review the Terms on the Site to stay informed of our updates.
From the Lab specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim in accordance with the following procedure. FTL will process notices of alleged infringement which it receives and will take appropriate action as required by the Digital Millennium Copyright Act (“DMCA”). The DMCA requires that notifications of claimed copyright infringement should be sent to the following address:
From the Lab
324 South Beverly Drive
Beverly Hills, California 90212
To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. §512(c)(3)):
If you have any questions or concerns in connection with these Terms or the Site, or to provide any notice under these Terms, please contact us.
FTL welcomes your questions or comments regarding the Terms:
From the Lab 324 South Beverly Drive #444, Beverly Hills, California 90212
Email Address: firstname.lastname@example.org
Telephone number: 1-800-420-0209
EFFECTIVE AS OF APRIL 08, 2013